Shipping policy

When will my order be shipped?

After payment has been confirmed we aim to ship all items within 48 hours from the time of order. If your order is placed on a weekend or public holiday then it will be shipped on the next business day. All orders are shipped from our Wellington warehouse.

How will my order be shipped?

We choose to use PBT as our preferred shipping company for all delivery’s within New Zealand. A track and trace service is available if required.

How long will it take for the item to reach me?

Once your order has been shipped you will receive a confirmation email with estimated delivery times. Delivery times will depend on the size of the item and your location within NZ. In some locations, you may need to allow up to 5 business days for delivery.

I have special delivery requirements, what should I do?

We aim to meet all of your delivery requirements. However, you MUST specify these when placing your order. We cannot guarantee it but we will do our best to meet your requirements. In the case that we are unable to meet your delivery requirements, a customer support representative will be in touch with you.

Do you offer international delivery?

At this stage, we are unable to offer shipping outside of New Zealand.

How much freight will I pay?

We attempt to minimise your freight charges. If you are ordering multiple products we will charge only one freight charge being for the ‘largest’ item.  Of course, we need your goodwill to make this work for everyone.